Telemedicine as an alternative: How keen are Americans about it?

Telemedicine or telehealth, despite being touted as the future of medicine, has had few takers over the years. But the ongoing coronavirus has become the tipping point, bringing digital appointments and healthcare into the spotlight. This report delves into this concept’s growing popularity and acceptability among ordinary Americans. Health professionals and telemedicine providers can leverage this data in their decision making.

In an increasingly digital world, even healthcare, mostly seen as a face-to-face service, is slowly going virtual. The ongoing COVID-19 pandemic has only accelerated this process as social distancing becomes the new healthcare mantra.  How many Americans are aware of this concept, and how accepting are they of this fast-changing trend? Piplsay polled 30,343 Americans nationwide to get some of these insights. Here’s a summary of what we found:


  • 33% of men and women have tried telemedicine amid the COVID-19 pandemic; close to 70% of them found the service good
  • 38% of Baby boomers and 28% of Gen Xers are open to trying telemedicine as compared to just 21% of Gen Zers
  • 51% of Gen Xers found telemedicine to be very effective followed by 47% of Millennials
“With telemedicine, we won’t have to restrict ourselves to just a few medical professionals and services. It will also greatly help people in remote areas get quick access to healthcare” – Jemima
“I am always more comfortable talking to the doctor face-to-face. Digital services may be the future but it can never replace the personal engagement and care that physical appointments can provide” – Jim

Survey Methodology: This Piplsay survey (powered by Market Cube) was conducted nationwide in the US from June 20-21, 2020. We received 30,343 online responses from individuals aged 18 years and older.

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